Position: Client Service Representative

About Align Ophthalmics:
At Align Ophthalmics, we strive to deliver a comprehensive range of products and solutions that meet the diverse needs of ophthalmic surgeons, their practices and most importantly, their patients. We believe in providing a personal touch to the eye-care industry through unparalleled customer service. Our clients’ satisfaction and their patients' well-being are at the heart of what we do.

Job Overview:
We’re hiring! We are seeking a dedicated Client Service Representative who shares our values of compassionate care and exceptional service. In this role, you will be on the front line with our clients, helping to solve their issues and ensuring their needs are met with efficiency and empathy.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and courteous manner.

• Understand our product range thoroughly to offer accurate information and answer inquiries.

• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Maintain customer records by updating account information.

• Contribute to team efforts by accomplishing related results as needed.

• Work closely with our sales department to ensure customer satisfaction and problem resolution.

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Qualifications:

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent; college degree preferred.

 

We Offer:

• A supportive and nurturing work environment.

• Competitive salary and benefits.

• Opportunities for professional development and growth.

• A chance to make a meaningful impact in patients' lives.

• If you are passionate about making a difference in the healthcare industry and want to be part of a team that values integrity and empathy, we would love to hear from you.

How to Apply:
Please submit your resume and a brief cover letter explaining why you are a good fit for Align Ophthalmics and this role to Service@alignophthalmics.com and we will get back to you ASAP.

Align Ophthalmics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.